SHIPPING & RETURNS

Shipping is on me for all orders $250+

SHIPPING POLICY

If you're in the area, grab your new togs from the weatherproof pick-up box at the end of our driveway just 6 min south of Haliburton (1415 Old Donald Rd). Otherwise everything ships via Canada Post Expedited (trackable) - in southern Ontario it's usually 2-4 business days, to BC would be 6-9 business days, other provinces similar and territories a bit more. 

To reduce both waste and costs, I ship in reused packaging whenever possible and don't use any plastic bags or tissue paper.

RETURN & EXCHANGE POLICY

You're going to love the fabric and fit, you're not going to want to return it! ♥

 

But of course you need peace of mind when online shopping, so returns are always free: I will refund your entire purchase price, and if you only ordered one item (the thing you're returning) I will refund your shipping too!

 

I'm happy to accept domestic returns on any regularly priced, unworn, unscented, unwashed merchandise within 14 days of the "received" date for a full refund to the original form of payment. Tags/labels must still affixed. Items carrying scent (cigarettes/perfume/whatever) will not be refunded. 14 days after you receive/pick-up the goods, all sales are final.  

Holiday/gift returns: if you're buying a gift far in advance just put a note on your order with the date of the event and I'll start the 14-day period from that date. All Christmas/Channukah/"Holiday" etc... gifts can automatically be returned/exchanged up to January 14th. 

Email keli@haliburtonclothingco.com to start the return process. As required I'll send you a shipping label which you can print and attach to the box, and then you drop it off at any Canada Post office (or just stick it in a mailbox it the box is small enough).

 

The exception of course is panties: your first pair comes with a simple money-back guarantee. 

I reserve the right to refuse any returned item that does not conform to my policy. 

 

EXCHANGES

Please contact keli@haliburtonclothingco.com with all exchange requests and we'll make a plan that works for you :) . We can set up a a Zoom fitting to discuss if necessary.